Substandard quality of care = one or more deficiencies with s/s levels of F, H, I, J, K, or L
Regulation
§483.12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: §483.12(c)(2) Have evidence that all alleged violations are thoroughly investigated.
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Guidance to Surveyors
GUIDANCE Facility’s Investigation of Alleged Violations For all alleged violations of abuse, neglect, exploitation, misappropriation of resident property, exploitation, and mistreatment, including injuries of unknown source,
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